All orders are processed within 2-3 business days. Once your order is shipped, you’ll receive a tracking number via email.
Shipping times vary depending on your location: • Standard Shipping (U.S.): 3-7 business days • International Shipping: 7-14 business days
Due to the nature of our products, all sales are final. However, if there’s an issue with your order, please email us at thelacedept@gmail.com within 48 hours of delivery.
We recommend using sulfate-free shampoos and conditioners, avoiding excessive heat, and storing your wig on a stand or mannequin when not in use. Visit our Hair Care Guide page for detailed tips!
We accept all major credit cards and PayPal.
Yes, we ship worldwide! International shipping times and costs will be calculated at checkout.
Once your order is shipped, you’ll receive an email with a tracking number. Use this number to track your package on our website or through the courier’s website.
While we are not responsible for shipping delays caused by the courier, we’re happy to assist you in filing a claim with the shipping company. Please reach out to us with your tracking details.
You can reach us via email at thelacedept@gmail.com or through our Contact Us page. We aim to respond within 24-48 hours.
